PRIVACY POLICY

Last updated: 17 Nov 2025

Beyond The Pale ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and participate in our event.

1. Data Controller

The data controller for your personal data is:
Beyond The Pale
11 Camden Street Lower
Dublin 2, D02FW54
Email: info@itsbeyondthepale.ie

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification and Contact Information: Name, email address, phone number, postal address.

  • Ticket Purchase Information: Billing details, payment information (processed securely via third-party providers), ticket type.

  • Usage Data: Information about how you use our website (IP address, browser type, device information, website interactions).

  • Marketing Preferences: Your preferences regarding receiving promotional communications.

We only collect personal data that you voluntarily provide or that is necessary to fulfil a contractual obligation or legitimate interest.

3. How We Use Your Data

We may use your personal data for the following purposes:

  • To process ticket purchases and manage your festival experience

  • To communicate important event updates, such as schedule changes or safety notices

  • To respond to enquiries or customer service requests

  • To send marketing communications where you have opted in

  • To improve the performance and user experience of our website

4. Legal Basis for Processing

We only process your personal data when legally permitted to do so, including:

  • Your consent (e.g., for marketing communications)

  • Performance of a contract (e.g., processing your ticket purchase)

  • Legitimate interests (e.g., maintaining event security and improving user experience)

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third-party service providers such as:

  • Ticketing partners and payment processors

  • Email delivery services

  • Website analytics providers

All third parties are required to respect the security of your personal data and process it in compliance with GDPR.

6. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from loss, misuse, or unauthorised access.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for or to comply with legal requirements.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure of your data ("right to be forgotten")

  • Restrict processing of your data

  • Object to processing based on legitimate interests

  • Withdraw consent, where applicable

  • Request data portability

To exercise any of these rights, please contact us at info@itsbeyondthepale.ie.

9. Cookies

Our website uses cookies to improve your experience and analyse website performance. You can manage your cookie settings via your browser at any time. For more details, see our [Cookie Policy].

10. Contacting Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Beyond The Pale
11 Camden Street Lower
Dublin 2, D02FW54
Email: info@itsbeyondthepale.ie

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.